Client’s status data collection
The system gather Skype for Business presence information from [rtc] and [rtcdyn] databases, the status of the Skype for Business activity (Available , Busy , Do Not Disturb , Away , Offline ), thus determining the presence of the employee in the workplace.
Calls and conferences data collection
The databases [rtc] and [LcsCDR] contain information about calls or share desktop duration, start time and end time.
Next actions can be tracked:
- audio conference
- video conference
- group chat
- desktop demonstration
- demonstration of the application
- sending a file
RDG connections data collection
Information about remote connections collects from the RDG server event log. The collection service is a Windows Service Application. It is deploying on the gateway and require local administrator permissions.
Received data of remote sessions is recording into database table of the SkypeTime application.
Data collection about working with internal resources
To collect data about working with internal company resources (Mail, Skype for Business, SharePoint), the service processes log files of IIS and ARR servers, which are lists with detailed information about all incoming to the internal network, requests.