Mail Service

Mail service sends notifications and creates tickets received via mail. SkypeTime connects to the mailbox through the Exchange Web Service API (EWS). As soon as mail arrives, it passing Keywords check and recording into the system database. In this case, the manager receives an email with a request for confirmation. If necessary, you can enable emailing monthly staff reports.

By sending a letter, you can quickly create, approve or reject any request such as vacation, day off, sick leave, etc. The service recognizes the keywords «from», «to», «vacation», «day off», «holiday», «public holiday», «sick leave» and other variations with this meanings. For example, to request remote work, you can use the words «home», «from home», «remote», «remotely», «out of office», etc.